What our residents and their families say
Here is a selection of comments about Randolph Hill care services.
What people say about us...
“Thank you so much for the care given to my parents. I could not have wished for a better home for them in their final months. Everyone has a smile and a kind word, and nothing is too much trouble. With my heart-felt thanks and best wishes to you all.”
“Thanks for all you did for mum in the months she was in Ashley Court. She found everyone very kind and helpful, as did I.”
Lucy, Joanne and Andre, children
“People who visited commented as to how clean, bright and welcoming the home is. They also offered praise regarding staff, who they felt were far more professional when compared with their experiences elsewhere. In my opinion the service provided by Ashley Court is second to none.”
“The personal attention offered by staff was exemplary and ensured Mollie adjusted quickly to her new environment at a particularly difficult time in her life. The stress and confusion, which had arrived with her from hospital, disappeared, and she was then able to enjoy her last few months in an atmosphere of familiarity and security.”
“Although we worried frequently that we would be in your way when we spent so much time with dad, or that you would become fed up with all our queries and questions, you always made us welcome and were friendly and helpful. We are especially grateful for the faultless care you all provided, thank you.”
Elizabeth and Diana, daughters
“I have to thank all at Blenham House for the love, care and attention given to mum. Fun and laughter were always the order of the day.
The activities give everyone a chance to participate – from a sing song, to having their hair done and cooking sessions.
Mandy Rogers, the manager of the Blenham House family, and all her staff have been wonderfully supportive: coming to terms with the varying degrees of dementia, how it affects all the family, not just the person suffering with it. Alison, one of mum’s carers, used to have great conversations with mum, as did all the staff. I cannot thank all of them enough for their care and love.”
“My sister and I would like to express our deep gratitude to you all for the love and care you showed to our cousin. Over the many years she was in care, you were indeed her family and we thank you for all the kindness and attention. Thanks, too, to the many members of staff who attended her funeral and the most beautiful floral tribute.”
“I wanted to thank you and your extended team for the wonderful care my great aunt Di received. Yesterday was the fifth anniversary of her taking up residence. I have been delighted with the care she has received over this time as there have been many dark days.
You very kindly supplied extra carers in recent months, which supported her physically and emotionally to allow her to recover and hit yet another milestone. She was frail five years ago and I am thrilled that with the support of the staff she has enjoyed this warm and nurturing environment for these, her later years.”
Katrina, great niece
“Many thanks for looking after mum. A special thank you to everyone up in Craig Suite for their very professional nursing care over the past two years. Such a loving, homely atmosphere and I was always made very welcome.”
“Thank you so much for all of the kindness and care you showed my mum. You were a blessing to her and me, and it was good to have her nearer.”
”There is always a nice atmosphere in the home and we know Dad was very happy. You have given us some lovely memories, of happy times we shared with Dad – the garden party and the street party being two of them.
We would especially like to thank the lovely staff in Craig Suite, who looked after Dad at all times with good humour, kindness, respect and obvious affection. Dad was certainly very fond of them all too. We would like to mention every one of them because each one contributed their own special talent to his care, especially in his final days, and made sure that he died peacefully and comfortably.
We are also grateful for the support which we received during this difficult time.”
Mary and Anne, daughters
“Thank you for the sensitive way you looked after mum. Your kind care and friendship gave her the security to feel safe and comfortable in her last days. Also, thanks for looking after us when we visited from Cheshire, and in the difficult time after she died. “
Stewart and Janice, daughter and son-in-law
“How very grateful we are to you for looking after our dear mother, so caringly over the last three years of her life. It was a joy to see her so very happy and secure in your company. In her time with you she became free from the woes that had previously beset her during her failing years.
You do the most important of jobs, balancing professionalism with compassion. Your warm and respectful regard for those in your care does you great credit.”
“I could not have wished for mum to spend her last weeks of life in safer, friendlier hands. She was just beginning to settle well and liked the staff immensely – she was just too ill to fully appreciate all you had to offer. The speed of her death took us a little by surprise.
Thank you once again for the care and kindness shown to her. I would have no hesitation in recommending Fidra House to anyone.”
“I have been very impressed with the standard of care my father received. I know he was content, happy and genuinely well cared for. I realise that dementia is a difficult illness to deal with, but all the staff treated my father with respect and kindness and looked beyond the disease to the person, which is so important.
I was always given a warm welcome on arrival by your receptionist and found all the staff to be professional and friendly. The entertainment and outings have been varied and stimulating for my father and I know he particularly liked the personal gestures of letting him hold a kitten, and a visit to the Transport Museum; two of his favourite things.
My father never questioned why he was not in his own home. I feel that it was because of the warm atmosphere; a home from home. He really enjoyed the company and the wonderful food!
Most of all I have been impressed and grateful for the way my father was looked after during his last days, allowing him to die with dignity and in peace.”
“I would like to take this opportunity to thank each and every one of you for the care and attention shown to my mum.
I witnessed a level of care which I believe went way beyond the role of each person involved. I saw people coming in just to say hello or if going off, would say goodbye. It was lovely witnessing day and night staff coming in to see my mum on unscheduled visits. I believe this to be way beyond and above the normal call of nurse duty. I would like you to know that the family are grateful for all you did and should take great pride knowing my mum received the 110% care she deserved as all mums should get.”
“My mum was one of the first residents to move into the new home in Broxburn, in January 2011. While it was being built, we regularly took her down to see the building gradually taking shape and eventually became the modern, homely, well run establishment it is today.
Within a short period of time, my mum started to enjoy life again. I believe that Holmesview provided a holistic approach to her care.
Margaret, assisted by Janice, manages the running of Holmesview in a professional, caring and supportive manner.
Extended family and friends were also treated with respect and asked if they would like refreshments while visiting, which in turn created a more relaxed atmosphere.
As a family we will always be thankful to the staff at Holmesview for the fantastic care given to my mum, helping to eradicate previous memories relating to her care. I’m sure that at times my mum would have conveyed these same thoughts to the staff. Having worked within the care industry myself for 20 years, I believe that Holmesview have an excellent approach to care for the residents and their families.”
“Just a short note to say thank you so much, to all of you, for looking after my father, and making his last months more comfortable.“
“Thank you for looking after mum. I think she was too unwell to understand much of what was happening, but the family appreciate all that you did for her. Thank you.”
Ian, Bill, Alistair and Gibsen, sons
“Thank you for the care you gave my brother. Although we were only able to visit a couple of times, we saw the care he was given. My sister-in-law sent us the newsletter so we were able to keep up with events and pictures.”
“We would like to thank all the staff for their support during my mother’s stay, particularly near the end of her life when we felt so welcomed and free to spend as much time as we wished with her. The staff showed compassion and patience when mum was restless, and when it was difficult to care for her. We felt so glad that she was well looked after and loved by the staff.”
“I am so thankful for the wonderful support, particularly during the last couple of days of mum’s life when the staff were so attentive – not only to mum’s needs but ours as a family – always ensuring we were kept informed and included in her care. We were remembered at meal times and had a constant supply of hot drinks, which was so thoughtful.
It was wonderful that, whilst we had been worried mum might suffer, the staff ensured she was kept comfortable through this difficult time. It has certainly made me more aware of the extra effort made to ensure that what could be a harrowing time was easier to cope with.”
“Thank you for the excellent care giving to my auntie. I got to visit her often at the home, and she had settled in so well. I was glad she was so near me, so I could return her past kindness to me – she was like a second mother to me.”
"I would just like to say I have worked in your home on a number of occasions and I will continue to come back. Your staff are lovely, the care is fantastic and your residents are happy. Something which I can say I don't see very often and I work in a good few homes."
“Thank you for the loving care and kindness that mum received. We would especially like to thank everyone who cared for mum in the final weeks of her life, and the way that we were always made to feel included and never in the way.”
Elizabeth and Jane, daughters
"We wanted to tell you what a great job the nurses and carers did for Gran.
Gran had her nails painted for the first time (at the age of 95!), and was delighted to show them to us. All the girls were brilliant with Gran, and the nurses we met were wonderful.
Our countless questions were answered in a way that showed they knew Gran well and gave us the facts in a considerate way that showed they cared. They were always there when it mattered, and couldn’t have done more for us. For that we will always be grateful.”
“From the outset the staff made my father feel very much at home. He enjoyed the evening music sessions, occasional trips out and other activities. Throughout the whole of his stay the staff were unfailingly patient, empathetic and responsive to his changing needs.
I think I can speak for all the family in saying that his last few years could not have been spent in a better place, and he could not have been better looked after.
I am more than happy to acknowledge the superlative levels of care which I and the rest of the family always observed at Randolph Hill, and which my father had the benefit of, at the time of his life when he most needed it.”
“Thank you for the amazing way you cared for my mum. You just couldn’t do enough for her, and it was so comforting to know that she was surrounded by such lovely people.”
“Staff treated mum with care and patience way beyond what could be called routine. It would be wrong to name people -- there were quite a few and probably others that we did not see! We appreciate the standard of care, they were a credit to you.”
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