Holmesview meets National Care Standards.
The standards are based on a set of principles that reflect your rights as a citizen such as dignity, choice and privacy. They describe what you can expect from the service provider.
We are delighted that Randolph Hill Nursing Homes Group meets the requirements set down by the Care Inspectorate, the Social Care and Social Work Improvement Scotland (SCSWIS), standards.
Holmesview has recently been issued new care inspectorate grading of a grade of 3 for Care & Support. The latest grades for Environment, Staffing and Management & Leadership remain at 5. We continue to work closely with our staff to make sure that we are providing the highest quality care to our residents.
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I have been very impressed with the standard of care my father received. I know he was content, happy and genuinely well cared for. I realise that dementia is a difficult illness to deal with, but all the staff treated my father with respect and kindness and looked beyond the disease to the person, which is so important.
I was always given a warm welcome on arrival by your receptionist and found all the staff to be professional and friendly. The entertainment and outings have been varied and stimulating for my father and I know he particularly liked the personal gestures of letting him hold a kitten, and a visit to the Transport Museum; two of his favourite things.
My father never questioned why he was not in his own home. I feel that it was because of the warm atmosphere; a home from home. He really enjoyed the company and the wonderful food!
Most of all I have been impressed and grateful for the way my father was looked after during his last days, allowing him to die with dignity and in peace.
Rosemarie, daughter Holmesview
I would like to take this opportunity to thank each and every one of you for the care and attention shown to my mum.
I witnessed a level of care which I believe went way beyond the role of each person involved. I saw people coming in just to say hello or if going off, would say goodbye. It was lovely witnessing day and night staff coming in to see my mum on unscheduled visits. I believe this to be way beyond and above the normal call of nurse duty. I would like you to know that the family are grateful for all you did and should take great pride knowing my mum received the 110% care she deserved as all mums should get.
Dad participates in many activities which I feel he enjoys and this stimulates him. Before entering the care home he did not do very much at all.
My mum was one of the first residents to move into the new home in Broxburn, in January 2011. While it was being built, we regularly took her down to see the building gradually taking shape and eventually became the modern, homely, well run establishment it is today.
Within a short period of time, my mum started to enjoy life again. I believe that Holmesview provided a holistic approach to her care.
Margaret, assisted by Janice, manages the running of Holmesview in a professional, caring and supportive manner.
Extended family and friends were also treated with respect and asked if they would like refreshments while visiting, which in turn created a more relaxed atmosphere.
As a family we will always be thankful to the staff at Holmesview for the fantastic care given to my mum, helping to eradicate previous memories relating to her care. I’m sure that at times my mum would have conveyed these same thoughts to the staff. Having worked within the care industry myself for 20 years, I believe that Holmesview have an excellent approach to care for the residents and their families.
The home is maintained to an exceptionally clean and fresh environment.