The staff are extremely caring and so friendly and I know Mum is in very safe hands and is very well looked after. Little touches make all the difference.
WHAT OUR RESIDENTS AND THEIR FAMILIES SAY
At Randolph Hill, we are always humbled when we receive some positive feedback from the friends and family of our residents.
It is great to hear that our staff are going above and beyond their roles and that the environment of our homes are friendly and welcoming. This encouraging feedback gives everyone the motivation to continue to deliver a high standard of care.
Below are some of our favourite testimonials from across the Randolph Hill Group.
Uncle is always well dressed in matching outfits and clothes are very well laundered.
Niece of Resident, Kirk Lane
The spacious luxurious accommodation with its beautiful and secure landscape gardens were just perfect.
Donald, Son of Resident, Kirk Lane
What a feeling to know that Mum stays in a place that is so well organised with a great atmosphere and many, many caring people.
Elaine, Daughter of Resident, Kirk Lane
Gran is fully accommodated for, and everything from her personal needs to her health and wellbeing is looked after. The chef even makes food to order for the residents which is fabulous for people such as my gran who are quite specific about the food they eat and how things are cooked.
Granddaughter of Resident, Kirk Lane
Fantastic Homes to work for with excellent training throughout the years. I loved every minute of working in Dunblane and Holmesview.
Carer, Randolph Hill Group
I am very proud to work for Randolph Hill. I have been employed by the company for over 5 years. The residents receive a high standard of care, delivered in a person centred manner. The staff and management have helped me to develop and progress in my career.
Nurse, Randolph Hill Group
I enjoy the experience of caring for my residents and feel satisfied when I am able to make a difference in a resident’s quality of life. Randolph Hill provides a very comfortable environment and resources to make that possible.
Nurse, Randolph Hill Group
It is important to me to be treated as a person and not just a number. This is achieved at Randolph Hill when the senior management team make an effort to get to know all of the staff employed in all the homes.
Nurse, Randolph Hill Group
We have found the staff to be very proactive and attentive in relation to Mum’s personal needs. The home has a lovely garden area for better weather and also provides various activities and entertainment for the residents.
Daughter of Resident, Randolph Hill, Dunblane
Activity staff bring a welcome dimension both for those spending most of their time in the home and for those who can enjoy day trips out.
Jenni, Daughter of Resident, Randolph Hill, Dunblane
Randolph Hill ensures that people are the focus of everything that they do. My Mum has enjoyed making new friends and learning some new interests.
Elaine, Daughter of Resident, Randolph Hill, Dunblane
Staff treated mum with care and patience way beyond what could be called routine. It would be wrong to name people – there were quite a few and probably others that we did not see! We appreciate the standard of care, they were a credit to you.
Son of Resident, Randolph Hill, Dunblane
Thank you for the amazing way you cared for my mum. You just couldn’t do enough for her, and it was so comforting to know that she was surrounded by such lovely people.
Christine, Daughter of Resident, Randolph Hill, Dunblane
From the outset the staff made my father feel very much at home. He enjoyed the evening music sessions, occasional trips out and other activities. Throughout the whole of his stay the staff were unfailingly patient, empathetic and responsive to his changing needs.
I think I can speak for all the family in saying that his last few years could not have been spent in a better place, and he could not have been better looked after.
I am more than happy to acknowledge the superlative levels of care which I and the rest of the family always observed at Randolph Hill, and which my father had the benefit of, at the time of his life when he most needed it.
Son of Resident, Randolph Hill, Dunblane
We wanted to tell you what a great job the nurses and carers did for Gran.
Gran had her nails painted for the first time (at the age of 95!), and was delighted to show them to us. All the girls were brilliant with Gran, and the nurses we met were wonderful.
Our countless questions were answered in a way that showed they knew Gran well and gave us the facts in a considerate way that showed they cared. They were always there when it mattered, and couldn’t have done more for us. For that we will always be grateful.
Granddaughter of Resident, Randolph Hill, Dunblane
The staff have an excellent rapport with the residents and take a real interest in their welfare.
Cousin of Resident, Muirfield
I couldn’t rate the care home highly enough.
Robert, Husband of Resident, Muirfield
Rooms are light and bright and kept spotlessly clean. The activities staff provide an excellent programme of activities which caters for all residents.
Anne, Daughter of Resident, Muirfield
Lovely welcoming home. Staff take good care of my mum and I know she is safe and very happy there.
Daughter of Resident, Muirfield
The accommodation is well planned and spacious and there is a wide range of activities and outings available.
Anne, Wife of Resident, Muirfield
Thank you for the excellent care given to my auntie. I got to visit her often at the home, and she had settled in so well. I was glad she was so near me, so I could return her past kindness to me – she was like a second mother to me.
Nephew of Resident, Muirfield
Thanks for all you did for mum in the months she was in Ashley Court. She found everyone very kind and helpful, as did I.
Lucy, Joanne and Andre, Children of Resident, Ashley Court
Thank you so much for the care given to my parents. I could not have wished for a better home for them in their final months. Everyone has a smile and a kind word, and nothing is too much trouble. With my heart-felt thanks and best wishes to you all.
Patricia, Daughter of Resident, Ashley Court
The food is excellent and my husband’s room is kept clean and tidy at all times and is very comfortable. Trips and entertainment are run regularly. I feel very reassured that I can leave him in excellent hands.
Wife of Resident, Ashley Court
A warm, caring and truly professional environment, the staff and facilities being second to none and provide the safety, security and stimulation.
Son of Resident, Ashley Court
Although we worried frequently that we would be in your way when we spent so much time with dad, or that you would become fed up with all our queries and questions, you always made us welcome and were friendly and helpful. We are especially grateful for the faultless care you all provided, thank you.
Elizabeth and Diana, Daughters of Resident
The personal attention offered by staff was exemplary and ensured that my mother adjusted quickly to her new environment at a particularly difficult time in her life. The stress and confusion, which had arrived with her from hospital, disappeared, and she was then able to enjoy her last few months in an atmosphere of familiarity and security.
Son of Resident, Ashley Court
I am so thankful for the wonderful support, particularly during the last couple of days of mum’s life when the staff were so attentive – not only to mum’s needs but ours as a family – always ensuring we were kept informed and included in her care. We were remembered at meal times and had a constant supply of hot drinks, which was so thoughtful.
It was wonderful, that whilst we had been worried mum might suffer, the staff ensured she was kept comfortable through this difficult time. It has certainly made me more aware of the extra effort made to ensure that what could be a harrowing time was easier to cope with.
Morag, Daughter of Resident, Muirfield
We would like to thank all the staff for their support during my mother’s stay, particularly near the end of her life when we felt so welcomed and free to spend as much time as we wished with her. The staff showed compassion and patience when mum was restless, and when it was difficult to care for her. We felt so glad that she was well looked after and loved by the staff.
Betty’s Family, Muirfield
Thank you for the care you gave my brother. Although we were only able to visit a couple of times, we saw the care he was given. My sister-in-law, sent us the newsletter so we were able to keep up with events and pictures.
Georgina, Sister of Resident, Muirfield
Thank you for looking after mum. I think she was too unwell to understand much of what was happening, but the family appreciate all that you did for her. Thank you.
Ian, Bill, Alistair and Gibsen, Sons of Resident, Muirfield
The home is maintained to an exceptionally clean and fresh environment.
Alastair, Husband of Resident, Holmesview
Dad participates in many activities which I feel he enjoys and this stimulates him. Before entering the care home he did not do very much at all.
Craig, Son of Resident, Holmesview
I have been a resident here for 10 months and I feel very much at home and one of the family. I am very well cared for and nothing is too much trouble. I especially enjoy the different activities provided, bus trips etc. Life is never dull or boring.
Margaret, Resident at Holmesview
My mum was one of the first residents to move into the home in Broxburn. While it was being built, we regularly took her down to see the building gradually taking shape and eventually became the modern, homely, well run establishment it is today.
Within a short period of time, my mum started to enjoy life again. I believe that Holmesview provided a holistic approach to her care.
As a family we will always be thankful to the staff at Holmesview for the fantastic care given to my mum, helping to eradicate previous memories relating to her care. I’m sure that at times my mum would have conveyed these same thoughts to the staff. Having worked within the care industry myself for 20 years, I believe that Holmesview have an excellent approach to care for the residents and their families.
Christine, Daughter of Resident, Holmesview
I would like to take this opportunity to thank each and every one of you for the care and attention shown to my mum.
I witnessed a level of care which I believe went way beyond the role of each person involved. I saw people coming in just to say hello or if going off, would say goodbye. It was lovely witnessing day and night staff coming in to see my mum on unscheduled visits. I believe this to be way beyond and above the normal call of nurse duty. I would like you to know that the family are grateful for all you did and should take great pride knowing my mum received the 110% care she deserved as all mums should get.
Kenneth, Son of Resident, Holmesview
Before going to Fidra, she lived on her own from visiting Carers but was obviously depressed. Fidra care and staff have brought her back to life again.
Nephew of Resident, Fidra House
Meals are excellent and a good variety. I would not hesitate to recommend Fidra.
John, Son of Resident, Fidra House
All aspects of her (mum’s) care are excellent and we are reassured that her good care continues at all times, giving us a clear mind leaving her in capable, caring hands.
Son of Resident, Fidra House
The rooms are always clean and fresh. Also, the care that goes into each resident looking so well looked after – hair lovely, well-dressed and cared for. Every visit, I leave with a smile.
Granddaughter of Resident, Fidra House
I could not have wished for mum to spend her last weeks of life in safer, friendlier hands. She was just beginning to settle well and liked the staff immensely – she was just too ill to fully appreciate all you had to offer. The speed of her death took us a little by surprise.
Thank you once again for the care and kindness shown to her. I would have no hesitation in recommending Fidra House to anyone.
Sue, Daughter of Resident, Fidra House
How very grateful we are to you for looking after our dear mother, so caringly over the last three years of her life. It was a joy to see her so very happy and secure in your company. In her time with you she became free from the woes that had previously beset her during her failing years.
You do the most important of jobs, balancing professionalism with compassion. Your warm and respectful regard for those in your care does you great credit.
Mary, Daughter of Resident, Fidra House
Thank you for the sensitive way you looked after mum. Your kind care and friendship gave her the security to feel safe and comfortable in her last days. Also, thanks for looking after us when we visited from Cheshire, and in the difficult time after she died.
Stewart and Janice, Daughter and Son-in-Law of Resident, Fidra House
There is always a nice atmosphere in the home and we know Dad was very happy. You have given us some lovely memories, of happy times we shared with Dad – the garden party and the street party being two of them.
We would especially like to thank the lovely staff in Craig Suite, who looked after Dad at all times with good humour, kindness, respect and obvious affection. Dad was certainly very fond of them all too. We would like to mention every one of them because each one contributed their own special talent to his care, especially in his final days, and made sure that he died peacefully and comfortably.
We are also grateful for the support which we received during this difficult time.
Mary and Anne, Daughters of Resident, Fidra House
All the family are so pleased with the care mum is receiving at Blenham House, all the staff are very friendly. Always something going on e.g. singing, bus trip etc. Blenham House itself is so light and airy with numerous lounges to use when visiting. Very well run.
Ann, Daughter of Resident, Blenham House
I wanted to thank you and your extended team for the wonderful care my Great Aunt Di received. Yesterday was the fifth anniversary of her taking up residence. I have been delighted with the care she has received over this time as there have been many dark days.
You very kindly supplied extra carers in recent months, which supported her physically and emotionally to allow her to recover and hit yet another milestone. She was frail five years ago and I am thrilled that with the support of the staff she has enjoyed this warm and nurturing environment for these, her later years.
Katrina, Great Niece of Resident, Blenham House
My sister and I would like to express our deep gratitude to you all for the love and care you showed to our cousin.
Over the many years she was in care, you were indeed her family and we thank you for all the kindness and attention. Thanks, too, to the many members of staff who attended her funeral and the most beautiful floral tribute.
June, Cousin of Resident, Blenham House
The management take time to know the resident together with their family
Sandra, Daughter of Resident, Ashley Court
People who visited commented as to how clean, bright and welcoming the home is. They also offered praise regarding staff, who they felt were far more professional when compared with their experiences elsewhere.
In my opinion the service provided by Ashley Court is second to none.
Daughter of Resident, Ashley Court
Thank you for the loving care and kindness that mum received. We would especially like to thank everyone who cared for mum in the final weeks of her life, and the way that we were always made to feel included and never in the way.
Elizabeth and Jane, Daughters of Resident, Randolph Hill, Dunblane
Just a short note to say thank you so much, to all of you, for looking after my father, and making his last months more comfortable.
Joanna, Daughter of Resident, Muirfield
I have been very impressed with the standard of care my father received. I know he was content, happy and genuinely well cared for. I realise that dementia is a difficult illness to deal with, but all the staff treated my father with respect and kindness and looked beyond the disease to the person, which is so important.
I was always given a warm welcome on arrival by your receptionist and found all the staff to be professional and friendly. The entertainment and outings have been varied and stimulating for my father and I know he particularly liked the personal gestures of letting him hold a kitten, and a visit to the Transport Museum; two of his favourite things.
My father never questioned why he was not in his own home. I feel that it was because of the warm atmosphere; a home from home. He really enjoyed the company and the wonderful food!
Most of all I have been impressed and grateful for the way my father was looked after during his last days, allowing him to die with dignity and in peace.
Rosemarie, Daughter of Resident, Holmesview
Many thanks for looking after mum. A special thank you to everyone up in Craig Suite for their very professional nursing care over the past two years. Such a loving, homely atmosphere and I was always made very welcome.
Luisa, Daughter of Resident, Fidra House
Thank you so much for all of the kindness and care you showed my mum. You were a blessing to her and me, and it was good to have her nearer.
Shiona, Daughter of Resident, Fidra House
I have to thank all at Blenham House for the love, care and attention given to mum. Fun and laughter were always the order of the day.