We have found the staff to be very proactive and attentive in relation to Mum’s personal needs. The home has a lovely garden area for better weather and also provides various activities and entertainment for the residents.

Daughter of Resident, Randolph Hill, Dunblane

Randolph Hill ensures that people are the focus of everything that they do. My Mum has enjoyed making new friends and learning some new interests.

Elaine, Daughter of Resident, Randolph Hill, Dunblane

We wanted to tell you what a great job the nurses and carers did for Gran.

Gran had her nails painted for the first time (at the age of 95!), and was delighted to show them to us. All the girls were brilliant with Gran, and the nurses we met were wonderful.

Our countless questions were answered in a way that showed they knew Gran well and gave us the facts in a considerate way that showed they cared. They were always there when it mattered, and couldn’t have done more for us. For that we will always be grateful.

Granddaughter of Resident, Randolph Hill, Dunblane

Activity staff bring a welcome dimension both for those spending most of their time in the home and for those who can enjoy day trips out.

Jenni, Daughter of Resident, Randolph Hill, Dunblane

From the outset the staff made my father feel very much at home. He enjoyed the evening music sessions, occasional trips out and other activities. Throughout the whole of his stay the staff were unfailingly patient, empathetic and responsive to his changing needs.

I think I can speak for all the family in saying that his last few years could not have been spent in a better place, and he could not have been better looked after.

I am more than happy to acknowledge the superlative levels of care which I and the rest of the family always observed at Randolph Hill, and which my father had the benefit of, at the time of his life when he most needed it.

Son of Resident, Randolph Hill, Dunblane

Staff treated mum with care and patience way beyond what could be called routine. It would be wrong to name people – there were quite a few and probably others that we did not see! We appreciate the standard of care, they were a credit to you.

Son of Resident, Randolph Hill, Dunblane

My mum has settled extremely well at Randolph Hill. This is down to the wonderful care and professionalism shown towards residents by staff. As a visitor I feel the friendly atmosphere as I enter the home with the lovely welcome given by the reception staff. I have been kept well informed by nursing staff about Mum’s health and wellbeing. It shines through how well staff are really getting to know my mum. Surrounded by the company of other residents and staff plays a huge role on my mum’s happiness. She thrives spending her day in the lounge and also participating in her choice of the many activities provided by the excellent activities team. Having the home split into individual units with their own lounge and dining area for small group living has been the perfect structure to allow my mum to become familiar with the residents within her small unit. Thank you Randolph Hill. I can enjoy valuable time with my mum doing things together.

Elaine, Daughter of Resident, Randolph Hill

Mum was transferred to Randolph Hill, Dunblane, yesterday by ambulance. Her welcome was warm, professional and calm. My sister and I were included by staff in settling her in and made to feel welcome and at home. Nothing was too much trouble for anyone. We were so relieved and so glad to see Mum in an environment that is safe and caring but not clinical. She has already started to enjoy meals, been wheeled outside to see the garden, had a wash and blow dry by the visiting hairdresser etc. As a family, we are delighted that Mum has become a resident. We know she is safe and no longer needs to worry. We look forward to visiting her in her new home. Thank you one and all.

Alison, Daughter of Resident, Randolph Hill

I have been blown away with how everyone in Randolph Hill treat my mum. She is respected and cared for to a level that beats my expectations. I feel they treat her as family, understanding her needs and quirks, whilst still treating her with the utmost respect and dignity. I leave my mum after each visit in capable hands.

Janet, Daughter of Resident, Randolph Hill