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Coronavirus Covid-19 Update

Memo to residents and their families – 12th May 2020

In the Randolph Hill nursing homes we are continuing to provide the best possible care we can in the ever changing circumstances surrounding Corona Virus.

Randolph Hill has been following all the government advice and will continue to do so. The Scottish Government has said it intends to Test ALL residents and care home staff and we await this being rolled out to care homes.

Visiting restrictions will continue in all of our care homes, to provide the best possible protection for residents, but also for staff who are needed to provide the care.

Our staff show amazing compassion and dedication. They continue to come to work, despite the risks to themselves and their families, to care for our older citizens, frequently going the extra mile to make a resident happy. We have a collection of pictures, poems, videos and photos on our website, which is added to daily at www.randolphhill.com

Today is the 200th anniversary of the birth of Florence Nightingale and is International Nurses Day. We will be putting pictures of our wonderful nurses and all the fantastic teams that support them onto the website in the coming days.

As always, we would like to thank our staff, residents, their families and friends and all of our suppliers for working together during this difficult time.

 

Peter McCormick                                                   Ingrid Neville

Managing Director                                                Director of Nursing

 

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Memo to residents and their families – 29th April 2020

In the Randolph Hill nursing homes we are continuing to provide the best possible care we can in the ever changing circumstances surrounding Corona Virus.

New guidance has just been issued from Health Protection Scotland for Care Home settings. Randolph Hill has been following all the government advice and will continue to do so.  If you have any concerns please contact the home as the manager will be able to answer your specific question.

Visiting restrictions will continue in all of our care homes, to provide the best possible protection for residents, but also for staff who are needed to provide the care.

To keep in touch, staff help residents use Skype, Whatsapp and Facetime. We have many cards and letters coming in all the time from families and the community. To see a selection of these, visit our website www.randolphhill.com

Testing for residents who show symptoms is working well and results usually come back in 48 hours. Many residents with symptoms have tested negative but there are some confirmed cases and staff continue to follow firm infection control measures to reduce any spread.

Volunteer recruitment continues, similar to what the NHS have done. The volunteers would only be used if care home staffing has been reduced due to sickness. So far, the homes continue to operate with full staffing, helped by bank and agency staff.

We have received gifts from local businesses, school children and the community in general. It is really uplifting to experience the warmth and gratitude towards the work of our staff.

Our staff continue to show amazing teamwork. Those who need to self –isolate return when they are fit and able and, meanwhile, their colleagues rise to working extra so that residents receive their usual, wonderful, compassionate level of care – we are hugely grateful to them all.

As always, we would like to thank our staff, residents, their families and friends and all of our suppliers for working together during this difficult time.

 

Peter McCormick                                                        Ingrid Neville

Managing Director                                                     Director of Nursing

 

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Memo to residents and their families – 22nd April 2020

In the Randolph Hill nursing homes we are continuing to provide the best possible care we can in the ever changing circumstances surrounding Corona Virus.

Randolph Hill is following all the government advice that is being issued regularly and will continue to do so. This advice is provided by the Scottish Government, Health Protection Scotland, NHS Scotland and the local NHS Trusts, the Local Authority and local Health and Social Care Partnerships. If you have any concerns please contact the home as the manager will be able to answer your specific question.

Visiting restrictions will continue in all of our care homes, to provide the best possible protection for residents, but also for staff who are needed to provide the care.

Testing for residents who show symptoms is now being offered in all nursing homes. Many residents with symptoms have tested negative but there are some confirmed cases and staff continue to follow firm infection control measures to reduce any spread.

Volunteer recruitment continues, similar to what the NHS have done. The volunteers would only be used if care home staffing has been reduced due to sickness. So far, the homes continue to operate with full staffing, helped by our regular bank and agency staff.

Our staff continue to show amazing teamwork. Those who need to self –isolate return when they are fit and able and, meanwhile, their colleagues rise to working extra so that residents receive their usual, wonderful, compassionate level of care – we are hugely grateful to them all.

Social work care fees have been agreed for the next year and initially those increases will be paid for by the council. The normal financial review will be completed and, when notified to us, we will amend the invoices for families.

Private fee invoices will be sent out this week with an adjustment invoice for the period from 1 April.

As always, we would like to thank our staff, residents, their families and friends and all of our suppliers for working together during this difficult time.

 

Peter McCormick                                                        Ingrid Neville

Managing Director                                                     Director of Nursing

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Memo to residents and their families – 14th April 2020

We know this continues to be a very worrying time for everyone. In the Randolph Hill nursing homes we are continuing to provide the best possible care we can in ever changing circumstances.

Randolph Hill is following all the government advice that is being issued regularly and will continue to do so. If you have any concerns please contact the home as the manager will be able to answer your specific question.

We continue to have visiting restrictions in all of our care homes, to provide the best possible protection for residents, but also for staff who are needed to provide the care. We would ask that everyone follows this guidance.

Covid-19 testing for residents who show symptoms has not been consistent across the council areas but is now happening in all of the nursing homes. Many residents have tested negative but there are some confirmed cases and staff continue to follow firm infection control measures to reduce any spread.

The process of recruiting volunteers continues, similar to what the NHS have done. The volunteers would only be used if care home staffing has been reduced due to sickness. So far, the homes continue to operate with full staffing, helped by bank and agency staff.

Social work care fees have been agreed for the next year and initially those increases will be paid for by the council. The normal financial review will be completed and, when notified to us, we will amend the invoices for families.

We sent out letters notifying you of the private fees for 2020/21. We will send out invoices at the new rate later in April with an adjustment invoice for the period from 1 April.

We are hugely grateful to the ongoing commitment of our staff. They receive a separate weekly memo of update information and will have a detailed, individual letter about their pay increase, effective from 30 March.

As always, we would like to thank our staff, residents, their families and friends and all of our suppliers for working together during this difficult time.

 

Peter McCormick                                                        Ingrid Neville

Managing Director                                                     Director of Nursing

 

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Memo to residents and their families – 6 April 2020

We know this is a very worrying time for everyone. In the Randolph Hill nursing homes we are continuing to provide the best possible care we can in ever changing circumstances.

Randolph Hill is following all the government advice that is being issued regularly and will continue to do so. If you have any concerns please contact the home as the manager will be able to answer your specific question.

The government has asked us to stop visits to residents in care homes, to provide the best possible protection for residents, but also for staff who are needed to provide the care. We would ask that everyone follows this guidance.

We have now started the process of recruiting volunteers, similar to what the NHS have done. The volunteers would only be used if care home staffing has been reduced due to sickness. This will not change the current government rules about visiting.

Covid-19 testing for care home staff is continuing to roll out slowly by the NHS. This allows staff to return to work quicker if the tests are clear.

Social work care fees have been agreed for the next year and initially those increases will be paid for by the council. The normal financial review will be completed and, when notified to us, we will amend the invoices for families.

We will be sending out letters this week notifying you of the private fees for 2020/21. We will send out invoices at the new rate later in April with an adjustment invoice for the period from 1 April.

Our staff pay increase is also effective from 30 March.

Finally, we would like to thank our staff, residents, their families and friends and all of our suppliers.

Peter McCormick                                                   Ingrid Neville

Managing Director                                                Director of Nursing

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Memo to residents and their families – 30 March 2020

We know this is a very worrying time for everyone. In the Randolph Hill nursing homes we are continuing to provide the best possible care we can in ever changing circumstances.

The government has asked us to stop all visits to residents in care homes, to provide the best possible protection for residents, but also for staff who are needed to provide the care. We would ask that everyone follows this guidance.

We are now beginning the process of recruiting volunteers, similar to what the NHS have done. The volunteers would be used only if care home staffing has been reduced due to sickness. Volunteers would be expected to help in the kitchen or the laundry or with residents with staff supervision. This will not change the current government rules about visiting. Further details can be found on our communication from 23rd March below. Covid-19 testing for care home staff has now been introduced to allow them to return to work quicker if the tests are clear.

Randolph Hill is following all the government advice that is being issued regularly and will continue to do so.

If you have any concerns please contact the home as the manager will be able to answer your specific question.

The Scottish Government, COSLA and Scottish Care have come to an agreement on the increase in care home fees for 2020/21. We will make these changes and write to you separately with the details. It is important that we make these changes now as staff are due their pay rise and it is important that we remain competitive with pay to avoid losing staff to our competitors. If you are having any difficulty in making payments at this time can you please contact your home administrator or call Linda Stuart in accounts at head office on 0131 523 0442.

Finally, once again we would like to thank everyone for pulling together at this difficult time to ensure that things can continue as close to normal. This includes our staff, residents, their families and friends and all of our suppliers.

Peter McCormick                                                   Ingrid Neville

Managing Director                                                Director of Nursing

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Memo to residents and their families – 23 March 2020

We know this is a very worrying time for everyone. In the Randolph Hill Nursing Homes Group, we are continuing to provide the best possible care we can in ever changing circumstances.

The Government has asked us to stop all visits to residents in care homes, to provide the best possible protection for residents, but also for staff who are needed to provide the care.

We would ask that everyone follows this guidance.

We have Skype and Facetime organised to make it easier for families to stay in contact with their relative in the home and we have ordered more computer tablets for this service.

Randolph Hill is following all the government advice that is being issued regularly and will continue to do so.

If you have any concerns please contact the home as the manager will be able to answer your specific question.

In these uncertain times it is imperative that families continue to pay the care home fees. That will keep the company in the best position to ensure ongoing payments to the staff who we rely on to provide the care.

Finally, we would like to thank everyone who are pulling together at this difficult time to ensure that things can continue as close to normal.

This includes our staff, residents, their families and friends and all of our suppliers.

 

 

Peter McCormick                                                   Ingrid Neville

Managing Director                                                Director of Nursing

For enquiries, call us on 0131 523 0440 or contact us by email