Coronavirus Covid-19 Update

Memo to residents and their families – 30 March 2020

We know this is a very worrying time for everyone. In the Randolph Hill nursing homes we are continuing to provide the best possible care we can in ever changing circumstances.

The government has asked us to stop all visits to residents in care homes, to provide the best possible protection for residents, but also for staff who are needed to provide the care. We would ask that everyone follows this guidance.

We are now beginning the process of recruiting volunteers, similar to what the NHS have done. The volunteers would be used only if care home staffing has been reduced due to sickness. Volunteers would be expected to help in the kitchen or the laundry or with residents with staff supervision. This will not change the current government rules about visiting. Further details can be found on our communication from 23rd March below. Covid-19 testing for care home staff has now been introduced to allow them to return to work quicker if the tests are clear.

Randolph Hill is following all the government advice that is being issued regularly and will continue to do so.

If you have any concerns please contact the home as the manager will be able to answer your specific question.

The Scottish Government, COSLA and Scottish Care have come to an agreement on the increase in care home fees for 2020/21. We will make these changes and write to you separately with the details. It is important that we make these changes now as staff are due their pay rise and it is important that we remain competitive with pay to avoid losing staff to our competitors. If you are having any difficulty in making payments at this time can you please contact your home administrator or call Linda Stuart in accounts at head office on 0131 523 0442.

Finally, once again we would like to thank everyone for pulling together at this difficult time to ensure that things can continue as close to normal. This includes our staff, residents, their families and friends and all of our suppliers.

Peter McCormick                                                   Ingrid Neville

Managing Director                                                Director of Nursing

 

 

Memo to residents and their families – 23 March 2020

We know this is a very worrying time for everyone. In the Randolph Hill Nursing Homes Group, we are continuing to provide the best possible care we can in ever changing circumstances.

The Government has asked us to stop all visits to residents in care homes, to provide the best possible protection for residents, but also for staff who are needed to provide the care.

We would ask that everyone follows this guidance.

We have Skype and Facetime organised to make it easier for families to stay in contact with their relative in the home and we have ordered more computer tablets for this service.

Randolph Hill is following all the government advice that is being issued regularly and will continue to do so.

If you have any concerns please contact the home as the manager will be able to answer your specific question.

In these uncertain times it is imperative that families continue to pay the care home fees. That will keep the company in the best position to ensure ongoing payments to the staff who we rely on to provide the care.

Finally, we would like to thank everyone who are pulling together at this difficult time to ensure that things can continue as close to normal.

This includes our staff, residents, their families and friends and all of our suppliers.

 

 

Peter McCormick                                                   Ingrid Neville

Managing Director                                                Director of Nursing

For enquiries, call us on 0131 523 0440 or contact us by email